PRIVACY POLICIES

When you visit or make a purchase from the Site, solytion.com/ (the “Site” or “we”) collects, uses, and discloses your Personal Information in accordance with this Privacy Policy.

Collecting Personal Information

We gather information about your device, your interactions with the Site, and information needed to process your transactions when you visit the Site. If you contact us for customer service, we may collect extra information. Any information that can uniquely identify an individual (including the information below) is referred to as “Personal Information” in this Privacy Policy. For additional details on what Personal Information we gather and why, see the list below.

Device information

• Examples of Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or goods you visit, search phrases, and how you interact with the Site are all things that we collect.
• Purpose of collection:  to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels [ADD OR SUBTRACT ANY OTHER TRACKING TECHNOLOGIES USED].
• Disclosure for a business purpose: [ADD ANY OTHER VENDORS WITH WHOM YOU SHARE THIS INFORMATION] shared with our processor Shopify

 
Order information

• Examples of Personal Information collected: Name, billing and shipping addresses, payment information (including credit card numbers [INSERT ANY OTHER PAYMENT TYPES ACCEPTED]), email address, and phone number are all required.
• Purpose of collection: to provide products or services to you in order to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, to communicate with you, to screen our orders for potential risk or fraud, and to provide you with information or advertising about our products or services when your preferences have been shared with us.
• Source of collection: collected from you.
• Disclosure for a business purpose: [ADD ANY OTHER VENDORS WITH WHOM YOU SHARE THIS INFORMATION] shared with our processor Shopify SALES CHANNELS, PAYMENT GATEWAYS, SHIPPING AND FULFILLMENT APPS, FOR EXAMPLE].

Customer support information
Examples of Personal Information collected: [ADDITIONAL INFORMATION OR MODIFICATIONS TO THE INFORMATION LISTED ABOVE]

• Purpose of collection: to provide customer support.
• Source of collection:  collected from you.

Disclosure for a business purpose: [INSERT ANY VENDORS INVOLVED IN CUSTOMER SUPPORT]
OFFLINE DATA, PURCHASED MARKETING DATA/LISTS] [INSERT ANY OTHER INFORMATION YOU COLLECT]
 
[IF AGE RESTRICTION IS REQUIRED, INCLUDE THE FOLLOWING SECTIONS]

Minors

Individuals under the age of [INSERT AGE] are not permitted to use the Site. We do not collect Personal Information from children on purpose. If you suspect your kid has provided us with Personal Information, please email us at the address listed below to request deletion.

Sharing Personal Information

As indicated above, we share your Personal Information with service partners to assist us in providing our services and fulfilling our contracts with you. Consider the following scenario:

·         To comply with relevant laws and regulations, to react to a subpoena, search warrant, or other legitimate request for information we receive, or to otherwise protect our rights, we may share your Personal Information.

·         [ADD INFORMATION ABOUT ADDITIONAL SERVICE PROVIDERS]

·         [IF USING REMARKETING OR TARGETED ADVERTISING, INCLUDE THE FOLLOWING SECTION]

Using Personal Information

We use your personal information to provide you with services such as product sales, payment processing, order shipping and fulfilment, and keeping you informed about new products, services, and offers.[INCLUDE THE SECTION BELOW IF YOUR STORE IS IN EUROPE OR IF YOU HAVE CUSTOMERS THERE]

Lawful basis

If you are a resident of the European Economic Area (“EEA”), we process your personal information under the following legitimate bases in accordance with the General Data Protection Regulation (“GDPR”):

[INCLUDE EVERYTHING THAT RELATES TO YOUR BUSINESS]

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

We will keep your Personal Information for our records if you place an order through the Site unless and until you ask us to delete it. Please see the section below titled “Your Rights” for more information on your right to be forgotten.

Automatic decision-making

If you are a resident of the European Economic Area (EEA), you have the right to object to processing based solely on automated decision-making (including profiling) when such decision-making has a legal effect on you or otherwise has a significant impact on you.

We [DO/DO NOT] use customer data in fully automated decision-making that has a legal or other significant impact.

To avoid fraud that does not have a legal or other substantial impact on you, our processor Shopify uses limited automated decision-making.

Services that include elements of automated decision-making include:

• IP addresses connected with several failed transactions are added to a temporary denylist. This denylist is only active for a few hours.
• Credit cards associated with denied IP addresses are temporarily blocked. This denylist is only active for a few days. [INCLUDE THE FOLLOWING SECTION ONLY IF YOU SELL PERSONAL INFORMATION, AS DEFINED BY THE CALIFORNIA CONSUMER PRIVACY ACT]

Selling Personal Information

Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

• CATEGORIES OF INFORMATION SOLD;
• INSTRUCTIONS ON HOW TO OPT-OUT OF SALE;
• WHETHER YOUR BUSINESS SELLS INFORMATION OF MINORS (UNDER 16) AND WHETHER YOU OBTAIN AFFIRMATIVE AUTHORIZATION;
• IF YOU PROVIDE A FINANCIAL INCENTIVE TO NOT SELL INFORMATION, PROVIDE INFORMATION ABOUT WHAT THAT INCENTIVE IS.]

Your rights

[INCLUDE FOLLOWING SECTION IF YOUR STORE IS LOCATED IN OR IF YOU HAVE CUSTOMERS IN EUROPE]

GDPR

If you are a resident of the European Economic Area (EEA), you have the right to request access to the Personal Information we hold about you, port it to a new service, and have it corrected, updated, or destroyed. If you wish to exercise these rights, please contact us using the information provided below [OR INSERT ALTERNATIVE INSTRUCTIONS FOR SENDING ACCESS, ERASURE, CORRECTION, AND PORTABILITIES].

Your Personal Information will be processed in Ireland first, and then transferred to countries outside of Europe for storage and processing, such as Canada and the United States. See Shopify’s GDPR Whitepaper for further information on how data transfers comply with the GDPR: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

[INCLUDE FOLLOWING SECTION IF YOUR BUSINESS IS SUBJECT TO THE CALIFORNIA CONSUMER PRIVACY ACT]

CCPA

If you live in California, you have the right to see the Personal Information we have about you (also known as the “Right to Know”), port it to another service, and request that it be corrected, updated, or erased. If you wish to exercise these rights, please contact us using the details provided below [OR INSERT ALTERNATIVE INSTRUCTIONS FOR SENDING AN EMAIL].

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Cookies

When you visit our Site, a cookie is a little piece of data that is downloaded to your computer or device. Functional, performance, advertising, and social networking or content cookies are among the types of cookies we use. Cookies allow a website to remember your actions and preferences, which improves your surfing experience (such as login and region selection). You won’t have to re-enter this information every time you visit the site or navigate from one page to the next. Cookies also offer information on how people use the website, such as whether they are new to the site or a repeat visitor.

Do Not Track

Please note that we do not adjust our data collecting and usage methods when we detect a “Do Not Track” signal from your browser because there is no consistent industry understanding of how to respond to such signals.

Changes

This Privacy Policy may be updated from time to time to reflect changes in our practises or for other operational, legal, or regulatory reasons.